General Questions:

What time does transmission start?
Transmission starts at 8pm on Saturday 20th March (20/03/2010)

TV Questions

When is best for me to register?

It is best to register as soon as possible.

Do I have to pay a registration fee?
There is a one off registration fee for Primetime. If you have previously registered there is no need to register again. Just select the event through the Box Office on the night or call us to purchase the event.

How long does it take to come on?
When you register for Primetime there may be a small delay for the signal to hit your box, this is usually less than 5 minutes.

How do I know if my TV registration has been sent to my Sky box and that I’m eligible to buy Primetime events?
Press Box Office on your Sky remote. Choose Sports & Events. Highlight one of the Primetime events and press Select. The message ‘Checking purchase information. Please wait’ will appear. On the screen that follows if at the bottom it says ‘Press Select to confirm or Back Up to cancel’ your registration has been successfully processed and you may purchase the Primetime event of your choice. If it says ‘Call the broadcaster to book this program’ then give us a call and we’ll activate the viewing for you.

I had to connect my phone line to my Sky box to view the last event, will I have to again?

No, we have recently upgraded our systems and can now activate your viewing through your satellite dish, just give us a call to unlock the fight.

Will I be able to view the fight again?
Yes you can watch all the repeats for free after purchasing the live event. If you did not purchase the live event the repeats are available at the advertised price.

Will I be able to view the fight again?

Yes you can watch all the repeats for free. From 10am on Sunday 22^nd November and every two hours throughout the day, for the next seven days.

Web
What time can I log in from?
You can log in from 7pm on 20th March.

I have lost my login details.
Please check back to your confirmation email where they were provided

I have lost my login details.
Please check back to your confirmation email where they were provided

I have my login details but they are not working.
Please email support@primetimelive.co.uk – in the subject line please state ‘WEB’ otherwise it might not be picked up or take longer to answer your query.

Will there be variable streams?
Will there be variable streams?
No, we are just offering one high quality stream at 900K. If you want to test your connection please click on this link

What browsers will you be supporting?

We will be supporting Internet Explorer 7 and 8, Google Chrome, Firefox, Opera & Safari